Customer Service FAQ
Q. Are your quilts "genuine" Hawaiian quilts?
A. Yes, our quilts are genuine Hawaiian quilts. Some of our quilters are Master Quilters with over 50 years of quilting experience. They are trained by local Hawaiian quilt instructors. Our quilts are done in the traditional world famous Hawaiian quilting stitch/applique method.
Q. Where are your quilts made?
A. Our quilts are made direct from our factory in the Philippines. We make all the Hawaiian quilts we sell.
Q. Is your "guarantee lowest prices & largest selections on Hawaiian quilts for real?
A. Absolutely! We will not be undersold and we have thousands of quilts available on hand for you to choose from.
We GUARANTEE the LOWEST prices and LARGEST selection on Hawaiian Quilts that can be found for sale anywhere. If you find identical quilts advertised at lower prices, please let us know and we'll beat it. That is our promise to you.
Q. Do you accept "Special Order"?
A. Yes, we do "Special Order". In fact, that is our specialty. We can make any quilt you desire. All you have to do is provide us the following information, for example:
- 1. Item: bedspread (provide picture if available).
- 2. Design: breadfruit. (provide picture if available).
- 3. Measurements: 110"x104".
- 4. Color: blue design on off white background. (provide swatch if available).
Delivery is 3 months or less from the date of payment confirmation. Full payment in advance is required.
Q. Do you sell your quilts any other place?
A. Yes, we do. We are the largest seller of Hawaiian quilts on Ebay. We've sold thousands of our Hawaiian quilts and we received 100% positive feedbacks from all our valued customers. Please read what our customer writes about us in our "testimonial" section.
Q. How are the quilts shipped?
A. We ship our quilts via USPS Priorty Mail (insured) within the USA and provide our customers a tracking number at no extra cost. International shipments are made through Global Priorty Shipping (GPS).
Q. How long does it take to receive my item(s) ordered?
A. We ship within 24 hours after we receive your payment. That means if you live in the USA, you should receive your item(s) within 3-5 business days. Foreign countries (international) you should receive your item(s) within 7-10 days.
Q. Do you accept credit cards?
A. Yes, we only accept Visa/Master cards through our secure server. We also accept, cashier's check or postal money order.
Q. Do you ship to foreign countries?
A. Yes, we sell and ship worldwide! We have many international customers.
Q. Will I have to pay import tax?
A. Probably not, however, please check with your country's customs officer.
Q. Do you have a product catalog?
A. We do not have a product catalog available. With well over 500 products on line and secure on-line ordering, we recommend you shop at our website for best selection and fast service. We add more designs to our website as they become available.
Q. Bedspread versus Comforter?
A. Our Hawaiian bedspreads are our "top of the line" quilts. They have approximately 28,000 stitches. The comforters are our "mid line" level quilts and have half the number of stitches (approx. 14,000 stitches).
Q. Is your website secure?
A. Yes, This website is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
If you have any questions call us at 808.487.7885.